NDIS Quality & Safeguards

NDIS Code of Conduct

At SEPA Healthcare, we are committed to providing safe, respectful and personalised support that protects your dignity, choices, privacy and wellbeing.

Our Commitments Raise a Concern

Your Rights Matter

Safe & Respectful Care

OUR COMMITMENT

Your Rights. Your Safety.
Your Choice.

The NDIS Code of Conduct establishes expectations for safe and respectful delivery of NDIS supports. At SEPA Healthcare, these principles guide the way we work with participants, families and support networks.

Respect Individual Rights

We respect your dignity, independence, freedom of expression and right to make decisions about your life and support.

Protect Your Privacy

Your personal information and privacy are handled responsibly, confidentially and with respect.

Safety & Competency

We aim to deliver safe and appropriate support using professional skills, knowledge, training and person-centred practice.

Integrity & Transparency

We communicate honestly and transparently so participants can make informed decisions about their support.

Act on Concerns

We listen to concerns and take appropriate action when an issue may affect the quality or safety of support.

Prevent Abuse & Neglect

We take reasonable steps to prevent and respond to violence, abuse, neglect and exploitation.

Prevent Sexual Misconduct

We maintain professional boundaries and take appropriate action to prevent and respond to sexual misconduct.

Fair & Transparent Pricing

We are committed to fair pricing and transparency when providing NDIS supports and services.

Participant Rights

What You Can Expect From SEPA Healthcare

We believe every person deserves to feel safe, respected and heard. Our approach puts people first and supports greater independence and choice.

To be treated with dignity, respect and fairness.

To make decisions about your support and life.

To have your privacy and personal information respected.

To receive safe and appropriate support.

To raise concerns without being disadvantaged.

To receive support that reflects your needs and goals.

Care That Puts People First

SEPA Healthcare believes quality support begins with understanding the person. We work with you, your family, carers and support network to provide respectful, responsive and personalised services.

Respect Safety Choice Dignity Privacy Integrity Quality

WE ARE HERE TO LISTEN

Have a Concern or Complaint?

If you have a concern about your support, our team is here to listen. Your feedback helps us improve our services and maintain a safe and respectful environment.

Email SEPA Contact Us

For official information about the NDIS Code of Conduct:

NDIS Quality & Safeguards Commission